Clarification Service

In their professional daily work employees often send data unencrypted to the recipients of their emails. As the sending of unencrypted emails containing personal data infringes on the Federal Data Protection of Germany (Bundesdatenschutzgesetz / BDSG) (appendix section 9, sentence 1) and possibly also on internal company regulations, a technological solution is required that makes it possible to send data to the recipient in a secure way.


The SEEBURGER Clarification Service ensures the secure and retraceable exchange of personal data. Our service can be used via your web browser and is easy to operate. Users can transfer large amounts of sensitive data in a way that is safe and in compliance with the law. In this way employees can initiate, manage and monitor as many data transfers with external business partners or colleagues as they wish. The unprotected exchange of personal data via email will be a thing of the past.

Clarification Service Product Overview

Benefits and features of the Clarification Service

Ready for immediate use

You can use the Clarification Service as a web-based application without any prior program installations or other additional efforts. Simply register with the SEEBURGER Cloud, book our Clarification Service and use it right away.

Keeping track

Our Clarification Service groups all incoming and outgoing emails concerning a clarification case into one conversation, with the last email at the top of the conversation list. The benefit you derive from this is that the days when you had to trawl through tons of messages to find a certain email are gone. Instead, all emails that concern a certain clarification case can be found and retrieved at once.

Lawful and secure

Our service complies with the legal requirements of the German Data Protection Act (Bundesdatenschutzgesetz / BDSG) and offers additional security thanks to
  • limited access time
  • limited number of downloads
  • optional password protection

Easy to use

No additional training necessary. You can use our intuitive web portal right away.

Tailored to the customer

The service supports customized email templates.

Full control

The sender will be notified via email about anyone who accesses his/her account.

Application scenarios

Aside from the secure transfer of personal data in the area of market communication, you can use this service for other scenarios that require secure data transmission channels.
  • inquiries at local government level about energy efficiency
  • inquiries at local government level about vacancy rates
  • inquiries about data cleansing
  • exchange of strategy papers
  • inspection reports (audits, technical inspections)
If you would like to use the Clarification Service for one of the abovementioned scenarios, we recommend you use the Outlook add-in, as the web portal was designed specifically for the processing of clarification cases.

Product Details


Transfer personal data lawfully also when processing clarification cases in the area of market communication. The SEEBURGER Clarification Service enables you to:
  • transfer personal information in a fast, easy and secure way for the purpose of processing clarification cases in the area of market communication
  • fulfill the legal requirements of the German Federal Data Protection Act (Bundesdatenschutzgesetz / BDSG) regarding the processing of clarification cases.
  • view and answer clarification cases or mark them as being processed in the web portal we provide to you.
  • download personal data of the clarification cases: an easy way to keep track of the locations where personal data is stored in your company.
  • send clarification cases quick and easy with the help of email templates in the web portal: we prepared email templates for standard clarification cases. Simply choose a template, add a recipient and upload the file. You can check the clarification case and edit it before sending it to the recipient.
  • Create and manage your own email templates for clarification cases.


9,99 €

per user / month

  • Transfer personal data in a fast, easy and secure way
  • Fulfillment of the legal requirements of the German Federal Data Protection Act (BDSG)
  • Access to all clarification cases via the web application
  • 500 MB of storage per user / month
  • 30 days maximum validity
  • Create and manage your own email templates for clarification cases
Ellen Schaber

Do you have any questions - please don't hesitate to contact me:

Ellen Schaber (Key Account Manager - Utilities)


+49 (0) 7252 96 1785